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Nuthouse Marketing products terms and conditions
Sample policy
• Items Under R250.00 excl VAT: These items need to be purchased and may not be returned for credit
• Items over R250.00 excl VAT: These need to be paid for upfront and can be returned within 5 working days. A credit note will be created and credited to your account for future use, provided that samples are returned in original condition (including packaging). It may take up to a week to carefully check samples that are returned – once we are satisfied that samples are fit for resale we will issue the credit note. Damage to any part of samples or packaging will result in samples not being accepted for return.
• Samples are to be delivered to the Nuthouse offices unless prior arrangements for a collection has been made
• Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the return before a credit note will be issued and a refund effected.
Branding Terms and Conditions
Branding Checklist
• Unless the checklist is filled out completely and accurately we will not begin the branding process.
• Every job, repeat or not, requires a checklist to be completed.
• Artwork
• Size
• Positioning
• Colour
Acceptable file formats
• Vector artwork is preferred (.CDR / .EPS /.AI / .PDF / .FH)
• PC format artwork only
• If artwork is received in the correct format we will do our utmost to generate layouts within 24 hours.
• If artwork is not received in the correct format layouts may take up to 72 hours to redraw.
Tips to help you prepare your artwork
• All fonts must be converted to curves to avoid font substitutions.
• Include font and size if typesetting is requested.
• Artwork for multi-colour imprints should be sent as a colour separated file (exception: digital printing)
• Unacceptable formats: Word files, .gif, .jpeg (under 600dpi), Power Point.
• Please forward electronic artwork directly to your account consultant at Nuthouse.
Upon written approval of layouts please confirm with your account consultant that they have received your signoff.
• Nuthouse cannot take responsibility for non-delivery of orders if layout approval is not received.
Artwork Fees
• Artwork received in the correct format will not be charged for.
• Artwork not received in correct format will attract a design and redrawing fee of R350 excl VAT.
• This fee will accommodate 1 further changes to the layouts, thereafter, any additional changes will be charged for at R350.00 per change.
• Branding cancelled after layouts have been generated will be charged for at R400.00 excl VAT/Per layout.
• Digitization fee of R350 excl VAT per logo will be applicable on embroided goods
General Branding Terms and Conditions
• Branding will only commence once full payment for stock and branding has been received and artwork has been approved.
• If cheques are deposited into our bank account branding will only commence once payment has cleared.
• For customers on account: no cancellation of orders will be accepted once final approval of artwork has been received.
• Please confirm that proof of payment has been received by your account consultant. Nuthouse cannot take responsibility for missed deadlines if payment has not been confirmed with your account consultant.
• Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
• Amendments made to proofs will result in delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences. Changes to layouts can take up to 24 hours to generate.
Please note: A delay on approval of artwork and wrong artwork being sent to us will result in a change in delivery deadline
General Terms and Conditions
Cancellations
• Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
• Once an order for products has been emailed or faxed, cancellations prior to collection will be subject to a 20% handling and admin fee and R500.00 per layout if a layout was created.
• For customers who are on account: no cancellation of orders for products will be accepted once final approval of artwork has been received.
• Once an order for Special Import products (under R5000 excl VAT) has been faxed or emailed no cancellations will be accepted for any reason. We place orders with our overseas suppliers upon receipt of your orders and they do not accept cancellations from us. For Special Import orders over R5000, where a 50% deposit is required, no cancellations will be accepted once the deposit has been received.
• Warehouse products needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of collection, subject to a 25% handling and admin fee (if unbranded). Special Import orders will not be accepted for return. Please do not return orders without prior written consent from Nuthouse Management. Orders returned without accompanying written consent will not be accepted by our returns department.
• Unless alternative arrangements are made, unbranded orders must be collected within 10 working days from order. Orders not collected within 10 working days will be deemed to be cancelled and products will be returned to stock. This order will be subject to a 15% handling and admin fee.
• Orders that have been branded and remain uncollected for 30 days will be given to charity.
Shortages & Damages
• Once stock has been collected / delivered from / by Nuthouse we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 24 hours.
• In the case of stock being sent by courier to regions outside of Pretoria (i.e. Durban, CT etc) clients have 60 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Payment
• We unfortunately do not accept cheques.
• In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared in our account.
• We do not accept cash for any orders over R500.00 since having cash on the premises is a security risk.
• We encourage EFT's. Stock will only be released once proof of payment has been received.
• For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Account Consultant to confirm that they have received your proof of payment, once payment has been made. Nuthouse cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
Thank you for using Nuthouse
We are constantly striving to improve our service levels as well as our offering to you. |
